FAQ
How do I cancel my subscription?
Go to your device Settings → Apple ID → Subscriptions (iOS) or Google Play → Subscriptions (Android), find Nexo and tap Cancel. Your access continues until the end of the current billing period.
How do I restore my purchase?
Open Nexo, go to the subscription screen and tap Restore Purchase. Make sure you are signed in with the same Apple ID or Google account you used when purchasing.
How does live chat translation work?
Both participants open Nexo and join the same session. Each person speaks or types in their language, and Nexo translates messages in real time so both sides can read and hear the conversation in their own language.
Why is my translation inaccurate?
Translations are generated automatically by AI and may occasionally be imperfect, especially with accents, technical terms, or informal speech. For critical communication — legal, medical, or financial — always verify with a qualified human translator.
Is my data stored on your servers?
Your translation history and app settings are stored locally on your device. Chat messages are relayed through our servers only to deliver the conversation and are not retained longer than necessary to provide the service. If you delete the app or reset your device, local history will be lost.
How do I delete my data?
You can clear your translation history from the app menu at any time. Uninstalling Nexo removes all locally stored data. If you submitted feedback or contacted support, email us and we will delete the information associated with your request as soon as reasonably possible, unless we are required to retain it by law.
The app is not working correctly. What should I do?
Try restarting the app or reinstalling it. If the issue persists, contact us with a description of the problem, your device model, and OS version — we will look into it as soon as possible.
Subscription
Nexo offers optional auto-renewable subscriptions (monthly and yearly) via the App Store or Google Play Store. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period.
To manage or cancel: Apple ID Settings → Subscriptions or Google Play → Subscriptions.
For refund requests, visit reportaproblem.apple.com (iOS) or the Google Play Help Center (Android).
Privacy
Nexo does not require registration and does not collect personal information for advertising or profiling. Translation content is processed by trusted third-party providers solely to deliver the service. For full details, see our Privacy Policy.
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