This Privacy Policy applies to Nexo, a live translation app. We respect your privacy. Nexo does not require registration or a user account, and we do not build advertising profiles about you.
Nexo does not require user registration and does not collect personal information for advertising, profiling, or marketing purposes. To provide its features, the app uses the following device capabilities:
To translate, the text, speech, and photos you capture are sent over a secure connection to the third-party AI service provider Groq for processing, and returned to you as a translation. In live chat, your messages are relayed through our server to the other participant so they can be delivered and translated. Messages are transmitted only to deliver the conversation and are not used for advertising or profiling.
We use this content only to provide the translation and messaging features. We do not sell it, use it for advertising, or store it longer than needed to operate the service, unless required for security or legal obligations.
We use the information involved only to:
We do not sell or rent your personal information. We share data with trusted service providers only as necessary to operate the app and provide its features.
Your translation history and app settings are stored locally on your device. Chat messages are transmitted through our servers to deliver conversations; conversation history is stored locally on your device unless otherwise required to provide the service. You can clear your history at any time from the app menu. Email messages you send to support may be stored for support purposes only.
Nexo uses Google Firebase services, including Firebase Cloud Messaging (FCM) for push notifications and Cloud Firestore for storing user feedback. A device push token is processed solely to route notifications to your device.
When you choose to send feedback from within the app, we collect the message you write, the feedback category you select, and basic technical details (your device platform and language). This information is stored in Cloud Firestore and forwarded to our support email through a third-party automation service (Make.com) so we can read and respond. We use it only to understand issues and improve Nexo; we do not use it for advertising.
Nexo offers optional auto-renewable subscriptions (monthly and yearly) via the App Store or Google Play. Purchases are processed by the respective store; we do not receive your payment card details.
Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your subscription in your Apple ID or Google Play account settings at any time.
Nexo relies on trusted third-party service providers to support features such as AI processing, cloud messaging, and subscriptions and payment services provided by the respective app store. These providers process data only as necessary to provide the requested functionality and in accordance with their own privacy practices.
We take reasonable measures to protect data in transit. However, no method of transmission over the internet is 100% secure.
Nexo is not directed at children under the age of 13, or the minimum age required by local law. We do not knowingly collect personal information from children.
You can delete locally stored data by clearing your history in the app or uninstalling Nexo. You may also request assistance by contacting us at ipowerstore44@gmail.com.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
If you have any questions about this Privacy Policy, please contact us at: ipowerstore44@gmail.com